Returns and complaints

We want you to be happy with your purchase. If something is not what you expected, or a defect appears, follow the steps below — we will deal with it as quickly as we can.

Returning goods within 14 days

As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.

1. Email us at info@beautymaniac.cz — just give your order number and which items you are returning.
2. Pack the goods so they are not damaged in transit and enclose a copy of the receipt.
3. Send them to Budečská 1028/16, 120 00 Praha 2 — Vinohrady, or bring them to the salon in person.
4. We refund the money within 14 days of receiving the parcel, using the same method you paid with.

The buyer bears the cost of returning the goods. We do not accept cash-on-delivery parcels.

What cannot be returned

• cosmetic preparations and other goods in sealed packaging that was opened after delivery — for hygiene reasons,
• goods adjusted to the customer’s wishes,
• a service already provided with your express consent.

Claiming a defect

Goods are covered by liability for defects for 24 months from receipt. Where a use-by date is marked on the product, that period applies instead (for example adhesives and chemical preparations).

1. Write to info@beautymaniac.cz and describe the defect — a photo helps.
2. Provide proof of purchase (the order number is enough, we have the document in our system).
3. Bring the goods to the salon or send them to the address of the premises.

We settle a claim within 30 days of it being made, unless we agree on a longer period. We inform you of the outcome by email.

What you are entitled to

Depending on the nature of the defect, you can ask for it to be remedied by supplying new goods or by repair. Where that is impossible or disproportionate, you have the right to a reasonable discount, or to withdraw from the contract and get your money back.

Is something wrong with your parcel?

If a parcel arrives damaged or incomplete, please tell us as soon as possible — ideally with a photo of both the packaging and the contents. Damage that is obvious on delivery should be noted on the carrier’s delivery slip.

Bookings and courses

A salon appointment can be cancelled or moved free of charge at least 72 hours before it starts, using the link in your confirmation email. For courses, a deposit is refunded in full if you cancel more than 14 days in advance; later it serves as a cancellation fee — but we are happy to move the course to another date by agreement.

Out-of-court dispute resolution

If we cannot reach an agreement, you have the right to turn to the Czech Trade Inspection Authority, adr.coi.cz.

Contact for complaints

Linda Borovková, Budečská 1028/16, 120 00 Praha 2 — Vinohrady
info@beautymaniac.cz · +420 777 966 869